Philip Kitchen - Selected Publications#
Prof. Kitchen’s first publication was in 1985. His current citation index scores are also below.
Citations Index
| All | Since | 2016 |
| Citations | 11289 | 4972 |
| h-index | 53 | 39 |
| i10-Index | 134 | 90 |
‘The Janus Face of Customer Service’, Editorial’, European Journal of Marketing, 54 (10), 2289-2293. 2020, (with Taylor, C.R.)
‘Addressing the Janus Face of Customer Service: A Typology of New Age Service Failures’, European Journal of Marketing, 54 (10), 2020, 2295-2316), (with Taylor, C., Surtees, J. and Malcolm, J.).
‘A Bibliometric Investigation of the Service Failure Literature and a Research Agenda’, European Journal of Marketing, 54 (10), 2575-2619, 2020 (with Foroudi, P., Marvi, R., Akarsu, T.N. and Uddin, H).
‘The Role of Corporate Identity in CSR Implementation: An Integrative Framework ‘, Journal of Business Research, 117(20), September, 694-706. 2020. (with Tourky, M. and Shaalan, A.).
‘Co-Creating Brand Image and Reputation Through Stakeholder’s Social Network’, Journal of Business Research, (with Foroudi, P., Nazarian, A., Ziyadin,S., Hafeez, K.,Priporas, C., Pantano, E.). 114 , 2020, June, 42-59.
’Positive Crossover Loyalty Shifts or Negative Temporal Changes: The Evolution of Shopping Mechanisms in the 020 Era’, European Journal of Marketing, 54 (6), 1383-1405, 2020 (with Ha.H.Y
‘New Conceptualization and Measurement of Corporate Identity: Evidence from the UK Food and Beverage Industry’ Journal of Business Research, 109, 2020 (published online April 2019), (with Tourky, M., Alwi, F. Melewar, T.C., Shaalan, A).
‘The Perception of Tourism in Equatorial Countries of Coffee Production: An Empirical Analysis’, Psychology & Marketing, November 2019, 1-13 (with Casalegno, C., Candelo, E., & Santoro, G.).
‘The Effects of Gamified Customer Values and Characteristics On Behavioural Engagement and Purchases: Evidence from Mobile Exercise App Uses’, Journal of Business Research, 92 (November 2018), 250-259; (with Jang, S. and Kim, J.).
‘Perceptional Components of Brand Equity: Configuring the Symmetrical and Asymmetrical Paths to Brand Loyalty and Brand Purchase Intention’, Journal of Business Research, 89 (September ), 2018, 462-474; (with Foroudi, P., Jin, Z., Gupta, S., and Foroudi, M).
